Enjoy a quick turnaround time and get your orders delivered in just 7 days! 🕛
Place your orders now!
Enjoy a quick turnaround time and get your orders delivered in just 7 days! 🕛
Place your orders now!
At Custom Creative Packaging UK, we understand how important it is for your packaging to arrive on time and in excellent condition. We aim to make the process as straightforward and reliable as possible, from production through to delivery.
Please read the information below carefully to understand our production times, delivery estimates, and shipping terms.
As all of our packaging is made to order, production begins only once we have received your final approval of the artwork or print-ready design.
Our standard production time is typically 8 to 10 working days. Once your order has been completed, it will then be dispatched for delivery.
For urgent requirements, we may be able to offer a rush service on selected orders. Where available, expedited orders are usually completed and delivered within 6 to 8 working days. This will depend on the product, quantity, finish, and delivery location.
Please note that production times may vary during busy periods or for more complex orders.
Once your order has been produced, it will be securely packed and dispatched using a trusted courier service.
Delivery times will vary depending on the destination, the size of the consignment, and the courier used. Whilst we do our best to meet all estimated timescales, delays can occasionally occur due to circumstances outside our control, including adverse weather, courier disruptions, or customs procedures for international deliveries.
We deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
For most UK mainland orders, delivery is completed within the estimated timeframe provided at the time of order. However, deliveries to remote areas, offshore locations, or the Highlands and Islands may take slightly longer.
If you need delivery by a specific date, we recommend discussing this with our team before placing your order so we can advise on availability.
We also ship to selected international destinations.
For orders delivered outside the UK, shipping times may vary depending on the destination country, local customs clearance, and courier network. Customers are responsible for any customs duties, import taxes, VAT, or other local charges applied once the shipment reaches the destination country, unless otherwise agreed in writing.
To ensure safe and dependable delivery, we work with established courier partners such as:
The courier used will depend on the nature of the order and the delivery address.
Once your order has been dispatched, we will provide tracking details where available so you can follow your delivery.
It is important that you provide accurate contact and delivery information when placing your order, so that any shipping updates can reach you without delay.
Although we make every effort to meet our stated production and dispatch times, there may occasionally be delays caused by factors beyond our reasonable control. These may include:
We appreciate your patience and understanding in such circumstances.
If your order arrives damaged, please contact us as soon as possible and provide photographs of both the outer packaging and the damaged items. Please keep all packaging materials until the issue has been reviewed, as these may be needed for a courier claim.
If a parcel is lost in transit, we will work with the courier to investigate the matter. Any resolution will be subject to the courier’s investigation process and shipping terms.
Customers are responsible for ensuring that all delivery information provided is correct at the time of ordering. We cannot accept responsibility for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details.
Production and delivery timescales begin only once:
Any delay in approval, confirmation, or payment may affect the estimated dispatch date.
Still have questions? Please call us on +447988516372 or email us at info@customcreativepackaging.co.uk
